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Senior Woman and Retirement Community Staff

What to Look for When Choosing a Memory Support Program

By: Country Meadows |

Making this decision for a loved one can seem overwhelming. There are more memory care
options today than ever before. To help you choose a quality program your loved one deserves, here are some guidelines and questions to ask:

Preserving Resident Dignity

Personal Care & Hygiene

  • Does the overall appearance of residents look well cared for, paying extra attention to those details that matter to you such as shaving, nail care, hair care?
  • Is residents’ clothing properly cared for (free of stains and wrinkles)?

Resident & Staff Interaction

  • How are co-workers addressing residents? Are they using the individual’s preferred name?
  • Are residents given choices in what they wear? When they wake? How they spend their time?


  • Do residents have adequate access to privacy? To the outdoors?
  • Is the décor pleasant and adult-like?
  • Is the setting free of odors?
  • Is a manager present in the evening or on weekends?

Quality of Staff

  • What training have co-workers received?
  • How do they deal with challenging resident
    behaviors or situations?
  • Are co-workers acknowledging and interacting
    appropriately with residents?
  • Do co-workers have a clean, neat appearance

Quality of Programs

  • Do residents have access to the same quality of programs as residents who live outside of the secured neighborhood?
  • Are there opportunities for worship? Who leads these sessions?
  • Are there small group as well as large group activities?
  • How often do residents leave the secured neighborhood? The campus?
  • Do residents have a choice in the meals they eat? How is this offered?
  • What opportunities are there for physical activity? Who leads these sessions?

Visit the community as often as you feel it’s necessary. Bring other family members or friends to get their perspective too. And above all, trust your intuition. You should feel comfortable and welcome – just like you would in any good home.

Read more tips in our Tips Library

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