You can visit the website without disclosing any information about yourself. We collect personally identifiable information only when you submit a form on our website. At any time, users can opt out by emailing us at Corporate@CountryMeadows.com. Your information will not be shared, sold or rented with any other organization. Country Meadows does reserve the right to disclose your information to comply with applicable laws and lawful government requests, to operate its systems properly or to protect itself or others. If at any time you do not wish to receive additional information from us, please email us at Corporate@CountryMeadows.com, and we will refrain from sending you further communication in the future.
Country Meadows has implemented Google Analytics Demographics and Interest Reporting to better understand how users engage with our website and in turn find ways to ensure a positive experience for them. The tracking is possible through first-party cookies to store information, such as the time and day of a visit, if this is a repeat visit and the referring website from which the visitor came. Visitors can opt-out by downloading and installing the Google Analytics opt-out browser add-on which can be found here.
For system administration and internal tracking purposes only, Country Meadows collects IP addresses. When you visit our website, our servers log the IP addresses only. We do not link IP addresses to anything personally identifiable.
Effective Date: 10/01/2017
Country Meadows Retirement Communities
NOTICE OF PRIVACY PRACTICES FOR RESIDENTS
|THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION
PLEASE REVIEW IT CAREFULLY
Country Meadows Retirement Communities respects your privacy. We maintain records containing your personal health information that are protected by law. This Notice of Privacy Practices explains how we may use or disclose your protected health information, your rights and our legal duties regarding your protected health information. In this Notice your protected health information is called your “Health Information”.
Our Duties Regarding Your Health Information
Country Meadows Retirement Communities is required by law to maintain the privacy of your Health Information and provide you with this Notice of our legal duties and privacy practices with respect to your Health Information. We reserve the right to change our privacy practices and the terms of this Notice and make the provisions of a revised Notice effective for all your Health Information we maintain. If we revise the Notice we will provide it to you when it is in effect by posting it in a clear and prominent location in our facility, having a copy available for you to request and take with you and posting it on our website if we maintain a website. We must follow the terms of the Notice that is in effect. You may request a copy of the Notice any time and we will give you a copy of the Notice that is in effect when you request it.
You may contact our Privacy Official if you have any questions or would like further information about the matters covered by this Notice. You will find our Privacy Official’s contact information at the end of this Notice.
How We May Use and Disclose Your Health Information
Use and Disclosure of Your Health Information for Treatment, Payment and Health Care Operations
We are permitted to use and disclose your Health Information for purposes of treatment, payment and health care operations.
Use and Disclosure of Your Health Information Required or Permitted by Law
There are situations besides treatment, payment or health care operations where we may use or disclose some of your Health Information without first obtaining your written authorization. Any such use or disclosure will be limited to your Health Information required or permitted by law in the following situations.
Use and Disclosure of Your Health Information Requiring Written Authorization
Your written authorization is required for the following uses and disclosures of your Health Information:
All Other Uses and Disclosures of Your Health Information Require Written Authorization
Your written authorization is required for other uses and disclosures of your Health Information that are not described in this Notice.
You May Revoke an Authorization in Writing at Any Time
You may revoke an authorization to use or disclose your Health Information at any time. Your revocation must be in writing and it will not affect uses or disclosures of your Health Information made in reliance on your authorization before its revocation. If the Authorization was obtained as a condition of obtaining insurance coverage, other law may provide the insurer with the right to contest a claim under the policy or the policy itself.
Your Rights Regarding Your Health Information
This section explains your rights and how you can make use of your rights regarding your Health Information.
You have the right to obtain a paper copy of our current Notice of Privacy Practices. You have the right to receive an electronic copy of this Notice from our web site if we maintain one or, if you agree in writing, by email. You have the right to obtain a paper copy of this Notice at any time even if you have agreed to receive it electronically. You may ask our Privacy Official whose contact information is at the end of this Notice to provide you with a copy of our current Notice at any time.
You have the right to request a restriction of your Health Information we use or disclose for your treatment, for payment of your health care services, or for activities related to our health care operations. You may also request a restriction on what Health Information we may disclose to someone who is involved in your care or payment for your care, like a family member or friend. Your request must be in writing and given to our Privacy Official whose contact information is at the end of this Notice. We will provide you with the form to make your written request. We are not required to agree to your request. If we do agree, we will comply with your request unless the information is needed to provide you emergency treatment and we will request that health care provider not to further use or disclose your Health Information. We may terminate our restriction if you ask us to terminate it. We may also terminate a restriction whether or not you ask us to end the restriction if we inform you we are terminating it. If we do terminate a restriction it will only affect your Health Information that was created or received after we inform you of the termination.
B. Your Right to Request We Not Disclose Your Health Information to Your Health Plan (Health Insurance Provider) – We Must Agree Under Certain Conditions
You have the right to request that we not disclose your Health Information to your health plan (your health insurance provider) if the disclosure:
Your request must be in writing and given to our Privacy Official whose contact information is at the end of this Notice. We will provide you with the form to make your written request. We must agree to your request if all three conditions listed above are present.
You have the right to request that we communicate with you about your Health Information by alternative means or at an alternative location. For example, you can ask that we only contact you by telephone at work or by mail in a sealed envelope (not a post card). We will not ask you the reason for your request and we will accommodate all reasonable requests. If we are unable to communicate with you by the alternative means or at the alternative location you have requested we may attempt to communicate with you using any information we have. Your request must be in writing and given to our Privacy Official whose contact information is at the end of this Notice. We will provide you with the form to make your written request.
You have the right to inspect and copy your Health Information we maintain that may be used to make decisions about your treatment and care including billing records for as long as we maintain the information. You may also request an electronic copy of your Health information if we maintain it electronically. Your request must be in writing and given to our Privacy Official whose contact information is at the end of this Notice. We will provide you with the form to make your written request and provide access to your Health Information except in some limited circumstances. If we deny any part of your request we will explain in writing why we made the denial, if and how you may request a review of our denial and how you may make a complaint to us and the Secretary of the U.S. Department of Health and Human Services about our denial. We may charge a reasonable, cost-based fee for making copies of your Health Information and sending them to you that includes costs of labor, supplies and postage. We will not charge a fee if you only view and inspect your Health Information at a convenient time and place.
If you believe your Health Information we maintain is incorrect or incomplete you have the right to request we amend that Health Information. Your request must be in writing and given to our Privacy Official whose contact information is at the end of this Notice. We will provide you with the form to make your written request. We will inform you of our action on your request including what we will do if we accept your request for amendment in whole or in part. If we deny all or part of your request for amendment we will provide you with the reasons for the denial and inform you of your additional rights regarding our denial including your right to complain to us and the Secretary of the U.S. Department of Health and Human Services.
You have the right to receive a list (accounting) of certain disclosures of your PHI. This is a listing of certain disclosures of your PHI made by the Facility or by others on our behalf, but does not include disclosures for treatment, payment and health care operations, disclosures made pursuant to a signed and dated Authorization, or certain other exceptions. To request an accounting of disclosures, you must submit a request in writing to the Privacy Official stating a time period that may not be longer than six years from the date of your request. The first list you request in a 12 month period will be free; for further requests we may charge you a reasonable fee for our costs. We will notify you of the cost involved and you can choose to withdraw or modify your request at that time before any costs are incurred.
If you believe your privacy rights have been violated, you have the right to file a complaint with us and with the Secretary of the U.S. Department of Health and Human Services. We will not retaliate against you for filing a complaint that your privacy rights have been violated. You may file a complaint with us by contacting the office of our Privacy Official listed below. Information about making a complaint to the Secretary is provided below.
Country Meadows Retirement Communities
For more information about the matters covered by this Notice, to make a request about any of your health information rights or to make a complaint that your privacy rights have been violated please contact our Privacy Official listed below. If you wish we will provide you with a form to make a complaint in writing to us. We will not retaliate against you for filing a complaint that your privacy rights have been violated.
Privacy Official of Country Meadows Retirement Communities
830 Cherry Drive,
Hershey, PA, 17033
Secretary, U. S. Department of Health and Human Services
You may make a complaint that your privacy rights have been violated to the Secretary of the U.S. Department of Health and Human Services. We will not retaliate against you for making a complaint to the Secretary that your privacy rights have been violated. The process to make a complaint to the Secretary is explained on the Internet at HHS.gov. A complaint to the Secretary must be filed within 180 days of when you first knew of the reasons you believe your health information privacy rights were violated although the 180-day period may be extended if you can show “good cause.”
You may file a Health Information Privacy Complaint with the Secretary online through the OCR Complaint Portal or obtain a Health Information Privacy Complaint Form Package to fill out, print and submit by mail, fax or email.
If you have any questions about filing a complaint you may contact the Department of Health and Human Services, Office for Civil Rights by toll-free telephone at 1-800-368-1019, TDD: 1-800-537-7697.